Thursday, January 04, 2007

Back in the US

It is pretty incredible to be back... we have been through crazy 3/4 days so far (our final flight is in the afternoon on January 4th)

The main problem is that flights into and out of Delhi were delayed and canceled due to the fog (that we now find is the case every year during these dates) - people had to stay in airports overnight for several days in some cases.

In summary, Air Sahara (http://www.airsahara.net/) customer service is about as bad as I have seen of any company and even American Airlines in India were not great either. Unfortunately I believe this to be the case of most if not all domestic airlines in India (as I heard similar reports from people flying with other airlines)

After many hours and days of arguing we managed to receive one night hotel stay in Calcutta from Air Sahara and (even though American Airlines in India said we wouldn't) received one night hotel stay in Chicago. The really nice thing in the US is that we did not have to argue to receive the hotel room, it was provided as standard.

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